At GX AI Platform, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our 55 AI-powered tools and services.
1. Information We Collect
Personal Information
When you register for an account, we collect:
- Username
- Email address
- Password (encrypted and hashed — we never store plaintext passwords)
Usage Information
We automatically collect:
- IP address
- Browser type and version
- Device information
- Usage patterns and feature usage across our tool categories
- Timestamps of activities
2. How We Use Your Information
| Purpose | Description |
|---|---|
| Service Delivery | To provide and maintain our 55 AI tools — including image generation, video creation, audio processing, CRM, and AI agents |
| Account Management | To manage your account, credits, and subscription status |
| Security | To detect and prevent fraud, abuse, and security threats |
| Improvement | To analyze usage patterns and improve our services |
| Communication | To send service updates, credit notifications, and support messages |
3. Data Storage and Security
Security Measures: We implement industry-standard security measures including:
- Encryption of sensitive data at rest and in transit
- Secure HTTPS connections for all communications
- CSRF protection on all form submissions
- Prepared statements for all database queries (SQL injection prevention)
- Regular security audits and access controls
4. Content You Create
Regarding content generated using our platform's tools (images, videos, audio, text, etc.):
- We process your inputs to generate AI content via third-party AI models
- Generated content is stored for delivery and your future access
- We do not use your content to train AI models without explicit consent
- You can request deletion of your generated content at any time
5. Facebook Tools — Data Handling
Facebook Data: When you use our Facebook Inbox Analyzer or Facebook auto-reply tools, we access specific data from your Facebook Page with your authorization.
Data We Access
| Data Type | Purpose | Retention |
|---|---|---|
| Page Access Token | To authenticate and access your Page's Messenger inbox | Stored encrypted until you disconnect |
| Page ID & Name | To identify your connected Page | Until you disconnect the Page |
| Conversations | To fetch and analyze customer messages | Cached for 1 hour only |
| Messages | To perform AI analysis (sentiment, intent, FAQ detection) | Cached for 1 hour, then deleted |
| Participant Names | To identify customers in conversations | Cached for 1 hour only |
How We Use Facebook Data
- AI Analysis Only: Conversations are sent to Google Gemini for analysis purposes only
- No Training: Your conversations are NOT used to train any AI models
- No Sharing: We do NOT share your Facebook data with any third parties except the AI provider for analysis
- No Advertising: We do NOT use your data for advertising purposes
- User Control: You can disconnect your Page at any time, which immediately revokes our access
Facebook Data Deletion
Automatic Deletion:
- Cached conversations are automatically deleted after 1 hour
- Analysis results are stored in your account until you delete them
- When you disconnect a Page, all associated cached data is immediately deleted
- You can request complete deletion of all Facebook-related data by contacting us
Required Facebook Permissions
We request only the minimum permissions necessary:
pages_messaging— To read Messenger conversationspages_read_engagement— To access conversation metadatapages_manage_metadata— To verify Page ownership
We do NOT request permissions to post on your behalf or access personal Facebook profiles.
6. Data Sharing
We do NOT sell your personal information. We may share data with:
- AI Service Providers: Third-party APIs necessary for service delivery (Google Gemini, Kling, Wan, Veo, Seedream, etc.)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In case of merger, acquisition, or sale
7. Cookies and Tracking
We use cookies for:
- Session management and authentication
- CSRF token storage for security
- Remembering your preferences and settings
We do not use third-party advertising cookies.
8. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data
- Opt-out of marketing communications
9. Data Retention
We retain your data for as long as your account is active. Upon account deletion:
- Personal data is deleted within 30 days
- Generated content is deleted within 30 days
- Some data may be retained for legal compliance
- Anonymized data may be kept for analytics
10. Children's Privacy
Our services are not intended for users under 13 years of age. We do not knowingly collect information from children.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification.
12. Contact Us
For privacy-related questions or data requests, contact us at:
Email: [email protected]